This is the fourth in an eight-part blog series about what makes Elevate Recoveries a different kind of collection agency. Instead of mission and vision statements, Elevate Recoveries employs a simple philosophy that we try to instill in our team. The fourth component of our philosophy is to “value yourself & others”.
Society is ever changing and trends in family dynamics, personal responsibility, the needs of the individual versus the needs of society, and other issues tend to ebb-and-flow based on the current political and socio-economic environments. These dynamics can be seen in the generational differences currently in today’s workforce – Baby Boomers, Gen Xers, and Millennials – each reflecting very different attitudes concerning work, relationships, goals and ambitions. Despite their differences it is important that they each see themselves as valuable…not just as an employee but as a human being in general. For some this realization of self-worth comes very easy but for others it can be a struggle, especially if their home environment was (or is) less than positive and supportive.
Elevate views valuing oneself as a key tenet not just in our business but in our employees’ personal lives. However, valuing oneself and self-worth should not be confused with a sense of entitlement. An entitlement mentality tends to be counter-productive in work environments, while self-value lends itself to happier and more productive employees. Studies have even shown that individuals who have high self-value actually desire to value others, and get satisfaction from it as well. This trait is extremely important in an industry like collections where employees are engaging with consumers and asking them to do something they may not necessarily want to do…pay a past-due bill. At Elevate, having self-value and valuing others creates an atmosphere where our Payment Advisors see those we work with as consumers, not debtors, and that part of their job is to help the consumer understand that we’re not just bill collectors but people who truly care about them and want to help them find a way to settle their financial obligations.
Valuing oneself and others not only applies to how our employees engage consumers, it also applies to how we as an employer engage our employees. At Elevate, our Payment Advisors are the backbone of our organization and we strive to ensure that each employee knows how important they are to the success of our business. We value our employees, not just as key team members, but as individuals who have value to themselves, their teammates, their families and society at large.